Refund policy

Return and Exchange

Return & Exchange Policy

We take pride in delivering high-quality, custom-made clothing. Due to the nature of our products, we have a specific return and exchange policy to ensure fairness and clarity.

General Guidelines

• Returns are not accepted on:
  • Sale items
  • Custom-made or personalized orders
• Worn, perishable, or damaged items due to customer handling are non-returnable.
• We do not offer cash refunds. Approved returns will be refunded in the form of store credit or shop vouchers only.
• Customers are responsible for return shipping costs.

Exchange Policy

• Exchanges are only accepted for non-sale, non-custom items that are:
  • Unworn and unused
  • Returned within 7 days of delivery
  • In original condition and packaging
• Any issues must be reported on the day of delivery.
• To report an issue, please contact us at mabymalaika@gmail.com with:
  • Your order number
  • A detailed description of the issue
  • Clear photos of the item
• After review, if the issue is valid, we may approve an exchange. Exchanges are not guaranteed and are subject to verification.

Important Notes

• Unauthorized returns or returns beyond the 7-day window will not be accepted.
• No exchanges will be processed without prior approval via email.